Refund policy
🚚 Shipping & Returns Policy
Shipping Information
Processing Times:
All orders are processed within 1–3 business days.
During high-volume periods (new drops, holidays), processing may take an extra day — but we always ship as fast as possible.
Shipping Times (Estimated):
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UK: 2–5 business days
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USA: 5–12 business days
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Europe: 5–10 business days
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International: 7–15 business days
(Shipping times may vary depending on customs or carrier delays.)
Tracking:
A tracking number will be emailed to you as soon as your order has been dispatched.
🔁 Returns & Exchanges
We want you to love your order. If you need to return or exchange an item, please read the policy below:
Eligibility for Returns
You can return items within 30 days of receiving your order if:
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Items are unused, unworn, unwashed
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Items have all original tags attached
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Items are in resellable condition
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Items are not final sale or clearance
Return Shipping Costs
Customers are responsible for covering the cost of return shipping unless the item arrives faulty, damaged, or incorrect.
If your item is faulty, damaged, or not what you ordered, we will cover all return shipping costs and replace/refund the item.
Items Not Eligible for Return
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Final sale items
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Worn or washed clothing
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Items with makeup, deodorant, or fragrance marks
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Custom-made or personalized items
💳 Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to your original payment method within 5–7 business days.
Shipping fees are non-refundable, unless the item is faulty.
🔄 Exchanges
If you want to exchange an item for a different size or design, simply return the original item. Once received, we will send out the replacement.
Customers cover return shipping for exchanges unless the item is faulty.
📦 Faulty or Incorrect Items
If your item is faulty or incorrect:
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Email us at [your email] within 7 days of receiving your order
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Include photos of the issue
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We will replace or refund the item at no cost to you